1. Eligible plans
- Básico (6 months), 1 device: €29.99
- Básico (6 months), 2 devices: €49.99
- Básico (6 months), 3 devices: €69.99
- Básico (6 months), 4 devices: €99.99
- Básico (6 months), 5 devices: €119.99
- Avanzado (12 months), 1 device: €39.99
- Avanzado (12 months), 2 devices: €59.99
- Avanzado (12 months), 3 devices: €99.99
- Avanzado (12 months), 4 devices: €129.99
- Avanzado (12 months), 5 devices: €159.99
- Premium (12 months), 1 device: €59.99
- Premium (12 months), 2 devices: €99.99
- Premium (12 months), 3 devices: €139.99
- Premium (12 months), 4 devices: €189.99
- Premium (12 months), 5 devices: €239.99
2. Ineligible plans
- Free test access after it has already been activated
- Subscriptions after expiration of the 15-day period
- Accounts that have already received a FelizTV refund
3. Reimbursement procedure
Step 1 — Contact us
Send your request via online form, WhatsApp or email with: your order number, purchase email, and reason (optional).
Step 2 — Processing
Request processed within 24 to 48 business hours. No additional questions.
Step 3 — Credit
Refund on original payment method.
4. Deadlines
- Processing: 24–48 working hours
- Credit card: 3–7 working days
- PayPal: 1–3 business days
- Transfer: 3–5 working days
5. Contact for refund
Or use the online refund form for a structured request.